QNAP (Quality Network Appliance Provider) is a leading Taiwanese NAS manufacturer specializing in storage, networking, and smart video innovations. Their NAS solutions are well-regarded for both software (QTS, QTS Hero, QES) and hardware design.

We, at PNP, are a major sub-distributor of QNAP products in the UAE, based in Dubai and offering free shipping across the UAE and other Middle Eastern countries. Beyond selling Just the NAS devices, we provide complete NAS solutions, extended warranties, next-business-day replacement services, and custom SLA technical support.

Our partnerships with WD, Seagate, and Kingston enable us to deliver fully integrated NAS storage solutions. Whether you're looking to buy just a bare NAS or need a complete storage solution, we can help.

Frequently Asked Questions About QNAP Products

Do You Ship QNAP Products?

Yes, we offer free shipping across the UAE. For other countries, shipping is available at an additional cost. For more details, please contact our customer support team.

Do You Provide Pre-Configuration Services?

Yes, we offer pre-configuration services when you purchase HDD/SSD from us. This includes setting up your QNAP NAS with the drives installed and configured, so it’s ready to use out of the box.

What Warranty Options Are Available for QNAP Products?

Standard Warranty: All QNAP products come with a standard manufacturer's warranty.

Extended Warranty: We also offer extended warranty options for added peace of mind. Contact our support team for more information on extended warranties and pricing.

PNP Warranty for Out-of-Warranty Products: We offer warranty extensions for out-of-warranty devices by estimating the spare part cost of such devices. For more information, please check with our support team.

How Do I Set Up My QNAP NAS for the First Time?

  1. Assemble the NAS: Install your HDD/SSD into the NAS bays. Both 2.5" and 3.5" SATA SSD/HDDs fit into the bays.
  2. Connect to Network: Use an Ethernet cable to connect your NAS to your network.
  3. Power On: Plug in the power supply and turn on the NAS.
  4. Access QTS: Open a web browser and go to "start.qnap.com" to access QNAP Turbo System (QTS). This is the interface you will use to configure your QNAP.
  5. Complete Setup: Follow the on-screen instructions to complete the initial setup process.
  6. Access Your QNAP: Use QTS or the mobile app to access your QNAP.

Can I Access My QNAP NAS Remotely?

Yes, QNAP NAS offers multiple remote access options.

  • myQNAPcloud: Easy remote access setup that handles port forwarding and provides a DDNS name.
  • VPN Server: This is more complex but very secure. It involves setting up a VPN server on your QNAP, opening the necessary ports, and accessing via a VPN client.

Does QNAP Support Any Mobile Apps?

Yes, QNAP offers several mobile apps such as Qfile, Qvideo, Qmusic, Qmanager, and more. These apps allow you to easily upload/download content and manage your QNAP from mobile devices.

How Do I Expand Storage on My QNAP NAS?

There are several ways to expand storage:

  • Additional Drives: If you have empty bays, you can add more HDDs/SSDs. You can either expand the existing volume or create a new one.
  • Drive Upgrades/Scale-Up: Replace existing drives with higher capacity ones. You can repurpose the lower capacity drives.
  • Expansion Units/Scale-Out: Use QNAP expansion units like UX-500P to add more bays to your NAS. Ensure compatibility with your NAS.

How Secure is QNAP NAS?

If configured properly, QNAP NAS is very secure. Port forwarding on router for remote access ( specially on commonly used ports) is one of the main reasons for a compromise on system. Some of the security features QNAP offers include:

  • Data Encryption: AES 256-bit encryption for data protection at rest.
  • Access Controls: Detailed user permissions and access control.
  • Firewall: Built-in firewall to block unauthorized access.
  • Antivirus: Free integrated antivirus software.
  • Two-Factor Authentication: Enhanced security for logins.
  • Snapshots: Protection against ransomware.
  • Security Center: Runs in the background and tells you about any abnormal activity

Do You Offer Technical Support for QNAP Products?

Yes, we offer comprehensive technical support for all QNAP products. If you buy HDD/SSD from us, we provide full pre-configuration services free of cost. We support every box we sell with free remote support. For enhanced tech support, we offer paid options for on-site installation and more.

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