Delivery, Returns, Cancellation and Refund Policy for UAE Online Retail Customers
Delivery & Shipping Policy
- We offer free shipping on retail items within UAE. There is no minimum order value. The price you see on the website includes VAT and shipping.
- Within Dubai City, we make delivery through our own delivery fleet.
- In Emirates other than Dubai, third-party couriers are used.
- Some faraway areas like Ruwais are not served since there is no courier service to such towns.
- The typical delivery time is within 2 working days from dispatch.
- Customers will be contacted prior to dispatch to confirm delivery details.
- Electronic products can only be shipped within UAE and select Gulf countries, subject to availability and regulations.
Online Payment
- We offer cash on delivery and secure credit card payment through the Telr gateway.
- For COD, you pay for products when you receive them.
- For both COD and secure payment, you will receive an email order confirmation specifying the mode of payment selected.
- For online secure payment, your card is not charged immediately upon order placement. Once the order is placed, we check inventory and prepare the goods for delivery. Once ready, we contact you for address confirmation and then charge your card.
- For secure payment, you will receive a message from your bank immediately upon transaction through your selected channel. The only message from Peripherals and Parts Trading LLC will be the email confirmation with order details.
Refund Policy
Products Eligible for Return:
The product can be returned to us if you received a product that was damaged, defective, tampered with, or did not match the specifications shown on the website. The return must be made within 3 days of receipt. The product must be unopened and unused, except in cases where the product was damaged or incorrect, and must be returned in its original packaging.
Refund:
Once you have returned the product to us, we will authorize the return within 2 working days. Please note that we reserve the right to refuse any returned shipment if the product has been used or tampered with. Upon authorization, refunds are issued through the original mode of payment within 2 working days for the value of the product (shipping & handling fees are non-refundable). Credit card refunds may take 10 to 45 days depending on the issuing bank.
Cancellation Policy
Customers can cancel an order at any time before it is shipped. Upon cancellation, refunds will be issued through the original mode of payment (shipping & handling fees are non-refundable).
*All the information on this page applies to retail purchases made through the website at retail prices. Dealer or bulk purchases made under dealer pricing terms may not be eligible for all the services offered for retail orders.
